Fred Zionchloski will miss his father’s funeral because Continental Airlines charged him almost $ 675 to change flights – on top of the $ 1,200 he has already paid.
Grieving son Fred Zionchloski flew from his home in San Antonio, Texas, to Rochester, New York, as soon as he learned that his father, Walter, 85, was dying.
Fred Zionchloski was due to return on Saturday, December 17, but when he learned that his father’s funeral was changing to tomorrow, he tried to change flights and his fiancée.
Continental Airlines informed him that the changes would cost a total of $ 675.
Fred Zionchloski’s sister Julie Knapp told News10 that they were “just a normal family” and could not afford such money.
Julie Knapp said: “All we wanted was compassion.”
Now Fred Zionchloski will miss his father’s funeral tomorrow, as he has already flown away with the original ticket.
Julie Knapp said: “I understand that people have jobs and people have something to do, but they have a heart. Have a heart. I mean, there’s someone out there who could say yes, it’s good to change that flight.
“It’s frustrating and very frustrating when I got on my brother on this plane and said goodbye to him and knew he wouldn’t be there.”
Julie Knapp also revealed that this is her father’s last wish to be buried next to his son Dale, who was only three years old when he died.
“That’s why it’s so important that Freddie was here. To have this closure so that his father can be buried with his son.
“He has to be here with his family so he can say goodbye.”
Continental Airlines believes that a simple mistake was made, as their highest changeover fee is $ 200 – and that’s for international flights.
A spokesman for Continental Airlines said they were looking at the story.
He said: “Continental’s customer care will connect directly with customers. We certainly extend our deepest condolences to them. “